Privacy Policy

Introduction

At 3eyada Online, we place the highest importance on the privacy of your data. This policy explains how your data is collected, used, and protected.

1. Data We Collect

• Account data: Name, email address, phone number, and login credentials.
• Patient data: Information entered by the clinic such as medical records, appointments, and invoices.
• Usage data: Login logs and pages visited within the platform for technical improvement purposes.

2. How We Use Your Data

• Operating the service and providing technical support.
• Sending appointment notifications and reminders to patients (via WhatsApp or SMS).
• Improving platform performance and developing new features.
• Complying with legal and regulatory requirements.

3. Data Sharing

We do not sell or share your data with third parties except in the following cases:

• Technical service providers (payment gateways, messaging services) necessary for platform operation.
• Legal and regulatory authorities when legally required.

4. Data Protection

We use HTTPS encryption for all communications, and data is stored on secure servers. Access to sensitive data is restricted to authorized personnel only.

5. Data Retention

Patient data is retained throughout the active subscription period and remains available for export for 30 days after subscription expiry.

6. Your Rights

• Right to access your stored data.
• Right to request correction of any inaccurate data.
• Right to request data deletion subject to applicable legal restrictions.

7. Contact

For any privacy-related inquiries, contact us via the "Contact Us" section on the website.